The details
Booking Policies
A little clarity so your session runs smoothly. If anything is unclear, just ask — we’re happy to help.
The short version
- Your session is reserved for you the moment you book — we set aside the studio, team and time just for you.
- Please arrive on time. Sessions run back-to-back, so a late start can't extend your time.
- Need to move your date? Tell us before the session starts and we'll reschedule.
- Booked outdoors? If the weather turns, we simply move your session indoors.
- Full payment is made in advance — your date is reserved as soon as it's paid. Add-ons like reels or albums are priced separately.
The full terms are below — and if anything’s unclear, just ask.
Booking & Confirmation
All sessions are booked as packages, not on a time-based hourly system. Sessions are confirmed upon booking, with the studio reserving time slots, facilities, and staff exclusively for you.
Session Duration & Structure
Each session is allocated a fixed duration based on the package selected. Late arrivals will not extend session times due to back-to-back scheduling, and package features depend on the allocated timeframe.
Payments
Full payment is required in advance to confirm your booking — your date is only reserved once payment is received. We accept PromptPay / Thai QR and PayPal. Additional services such as reels or albums are charged separately and are also paid in advance.
Cancellation & Refunds
Once a session has started, it is considered fully utilised. We do not provide partial refunds or time-based adjustments regardless of the actual duration used. Session fees cover studio reservation, team allocation, setup, and equipment.
Rescheduling
Rescheduling requests must be made prior to the session start time. Once the session begins, rescheduling or dividing sessions is not possible.
Weather & Unforeseen Circumstances
Outdoor sessions are subject to weather conditions. Unfavourable weather triggers indoor relocation as planned. Weather conditions do not qualify for partial refunds.
Client Responsibility
Clients must arrive punctually and prepared. Any decision to shorten or stop the session during the shoot will not affect the package pricing.
Our Commitment
These policies keep things fair and clear for everyone, so we can focus on giving you a beautiful, memorable experience and the highest-quality images. If anything is unclear, please just ask — we're always happy to help.
Questions about a policy? Reach us any time at Contact.